Returns & Exchanges
How do I return an item?
1. You may return your product within 30 days of us dispatching your purchase to you provided that products returned are in the original unopened packaging and the packaging must not be damaged.
2. Any opened packaging will not be accepted to be returned.
3. Under no circumstances will we refund monies before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
4. All returns are subject to a $ 20.00 administration fee which you authorize us to be deducted off the balance to be refunded to you.
5. We may refund by cheque, credit card or PayPal.
6. Refunds take approximately 4-6 weeks to process by cheque, approximately 5-10 days by credit card and approximately 2-3 days by PayPal.
7. Store Purchases must be returned to the store with your proof of purchase.
8. Online purchases must be returned to one of the following stores with your proof of purchase:
MalAndy Pty Ltd Outdoor Adventure
75 Northgate Drive
Thomastown VIC 3074
9. We will not refund any postal costs of you returning the product to us.
Please feel free contact customer service for more information on returning or exchanging an item. Thank you.